FAQ – Frequently Asked Questions
Find answers to your most common questions here. If you need further assistance, feel free to contact us!
1. Shipping 📦
What are the delivery times?
We process and ship all orders within 24 to 48 hours (excluding weekends and public holidays). Estimated delivery times are as follows:
2. Shipping Times by Region
| Region | Country | Estimated Delivery Time |
|---|---|---|
| North America | United States | 8 ~ 14 days |
| Canada | 8 ~ 15 days | |
| United Kingdom | United Kingdom | 7 ~ 11 days |
| Europe | Austria | 11 ~ 17 days |
| Belgium | 6 ~ 13 days | |
| Bulgaria | 10 ~ 19 days | |
| Croatia | 8 ~ 15 days | |
| Cyprus | 15 ~ 23 days | |
| Czech Republic | 7 ~ 11 days | |
| Denmark | 10 ~ 15 days | |
| Estonia | 11 ~ 15 days | |
| Finland | 11 ~ 17 days | |
| France | 9 ~ 11 days | |
| Germany | 9 ~ 11 days | |
| Greece | 11 ~ 18 days | |
| Hungary | 10 ~ 15 days | |
| Ireland | 9 ~ 13 days | |
| Italy | 7 ~ 14 days | |
| Latvia | 10 ~ 14 days | |
| Lithuania | 9 ~ 14 days | |
| Luxembourg | 7 ~ 14 days | |
| Malta | 11 ~ 16 days | |
| Netherlands | 6 ~ 11 days | |
| Norway | 9 ~ 16 days | |
| Poland | 7 ~ 12 days | |
| Portugal | 7 ~ 12 days | |
| Romania | 10 ~ 19 days | |
| Slovakia | 11 ~ 18 days | |
| Slovenia | 9 ~ 16 days | |
| Spain | 6 ~ 12 days | |
| Sweden | 10 ~ 15 days | |
| Switzerland | 8 ~ 13 days |
🚨 Important Note: These delivery times are estimates and may vary due to peak periods or unforeseen delays with carriers.
Do you offer international shipping?
We ship to the United States, Canada, the United Kingdom, and several European countries
What are the shipping costs?
We are pleased to offer free shipping on all orders, regardless of destination. No additional shipping fees will be applied at checkout.
2. Returns & Refunds 🔄
What is your return policy?
We accept returns within 10 days after receiving your order. The item must be unused and in perfect condition.
How can I return an item?
Please contact us at contact@pinkkode.com and check our Refund Policy. We will guide you through the return process.
When will I receive my refund?
Once your return is approved, your refund will be processed within 10 business days.
3. Payment & Security 💳
What payment methods do you accept?
We accept payments via:
- Credit/Debit Cards: Visa, MasterCard, American Express, Diners Club, Discover, Maestro, UnionPay
- Digital Wallets: Apple Pay, Google Pay, Shop Pay.
Is the payment secure?
Yes, we use an SSL certificate to ensure the highest level of security for your payments. All transactions are encrypted and protected.
4. Customer Service 🤝
How can I contact you?
We are available to answer all your questions:
🕒 Operating Hours: Monday to Saturday, 08:00 - 23:00 (GMT)
📩 By email: contact@pinkkode.com
💬 Via live chat on our website
We’ll be happy to assist you! 😊